Privacy Policy
Your Privacy Matters
We're committed to protecting your personal information and being transparent about how it's used.
Our Commitment
How We Protect You
Secure Shopping
Your personal information is protected using industry-standard security measures throughout the shopping experience.
Transparent Communication
We only use your information to process orders, arrange deliveries and provide customer support.
No Unnecessary Marketing
You remain in full control of your marketing preferences and can opt out at any time, hassle-free.
Customer Privacy First
We never sell, rent or share customer information with third parties for marketing or any unrelated commercial purpose.
Transparency
Information We Collect
Personal Information +
Your name, email address, phone number and delivery or billing address when you place an order or contact our team.
Order Information +
Products purchased, quantities, delivery preferences and payment details. Payment information is processed securely via our payment provider and we do not store full card details.
Website Usage +
Information about how you browse and interact with our website, including pages visited and time spent. This helps us improve the customer experience and ensure the site works correctly.
Communications +
Any messages, enquiries or feedback you send to our team via email, contact forms or other channels.
How We Use It
Why We Need Your Information
Third-Party Services
Trusted Partners
We work with trusted service providers where necessary to fulfil customer orders and improve our services. These include payment processors who handle transactions securely, delivery partners who fulfil and track your orders, and our website platform which powers the store.
These partners are carefully selected and are only given access to the information they need to carry out their specific function. They are not permitted to use your data for any other purpose.
We do not sell, rent or share your personal information with third parties for marketing or any other commercial purposes unrelated to your order.
Marketing
Your Preferences
If you have agreed to receive marketing communications from us, we may occasionally send you information about new products, promotions and updates that we think you will find relevant.
You are always in control. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting our team directly.
Your Choice
We will never add you to a marketing list without your consent. Unsubscribing from marketing will not affect your order confirmations or service communications.
Cookies
How We Use Cookies
Cookies are small text files stored on your device when you visit our website. We use them to make the site work correctly and to understand how customers interact with our pages.
You Are In Control
Your Rights
Access Your Data
Request a copy of the personal information we hold about you at any time.
Correct Your Information
Ask us to update or correct any inaccurate personal data we hold.
Request Data Removal
Request that we delete your personal data where we are no longer required to retain it.
Marketing Preferences
Update your communication preferences or unsubscribe from marketing at any time.
Privacy Enquiries
Need help with your data or have a privacy question? Our team is here to help.
admin@innovationflooringdirect.comWe aim to respond to all privacy-related enquiries within 1 working day.