Delivery Information
Delivery Made Simple
Clear delivery information, flexible scheduling and everything you need to know before your flooring arrives.
Our Delivery Promise
What You Can Expect
Nationwide Delivery
We deliver to addresses across the United Kingdom. Delivery charges are calculated at checkout based on your postcode and order size.
Choose Your Date
Select your preferred delivery date at checkout. Choose any working day up to 3 months ahead, with a minimum of 3 working days lead time.
Fast Dispatch
In-stock items are carefully prepared and dispatched in advance of your chosen delivery date to ensure prompt arrival.
Helpful Support
Our customer support team is available to assist with any delivery questions or concerns, before, during and after your order arrives.
The Process
How Your Delivery Works
Choose Your Date
Select your preferred delivery date at checkout. Choose any working day up to 3 months ahead — minimum 3 working days lead time.
Order Prepared
Your order is carefully picked, checked and prepared for dispatch in advance of your selected delivery date.
Delivery Day
Your flooring is delivered to your door via one of our trusted delivery partners. Kerbside delivery to the most accessible point.
Inspect & Install
Check your order on arrival. Allow the flooring to acclimatise, then enjoy the transformation of your home.
Good To Know
Important Delivery Information
We work with trusted third-party delivery partners to ensure your flooring reaches you as efficiently as possible. While we carefully coordinate every order, delivery times are provided as estimates and can occasionally be affected by circumstances outside our control.
Delivery charges are calculated at checkout based on your order size and postcode. All delivery costs are clearly displayed before you confirm your purchase — there are no hidden fees.
In the event that a delivery issue arises, our customer support team will work closely with both you and our delivery partner to resolve the matter as quickly as possible. We are always on hand to help.
Please Note
All deliveries are kerbside only. Our couriers will deliver to the nearest accessible point at your property. Please ensure adequate access is available and that help is on hand if needed, as flooring orders can be heavy.
Getting Ready
Preparing For Your Delivery
Ensure Clear Access
Please ensure there is clear access to the delivery area before your chosen delivery date. This includes driveways, entranceways and any routes to where the flooring will be stored.
Someone Home to Receive
Please ensure someone is available at the delivery address on your chosen day. If no one is home to accept the delivery, our courier may not be able to leave the goods unattended.
Have Help Ready
Flooring orders are often heavy and may arrive on a pallet. We recommend having additional help available at the delivery location to assist with moving the goods from the kerbside.
Notify Us in Advance
If your property has access restrictions such as narrow lanes, height barriers or limited parking, please let us know at the time of ordering so we can pass this information to the delivery team.
We're Here To Help
Damaged or Missing Goods
Please inspect your order upon arrival. If you notice any visible damage or shortages, we ask that you note this on the delivery paperwork at the time and contact our team as soon as possible so we can investigate and assist promptly.
Note the damage at delivery
If visible damage is present when the delivery arrives, note it clearly on the courier's delivery paperwork before signing.
Photograph the goods
Take clear photographs of any damaged packaging or product before installation begins. These will be required to assist your claim.
Contact our team promptly
Get in touch with us at admin@innovationflooringdirect.com as soon as possible with your order number and photographs so we can investigate and resolve the matter quickly.
Delivery Policy
While we work closely with our delivery partners to provide a reliable service, delays caused by severe weather, traffic conditions, operational issues or circumstances beyond our reasonable control may occasionally occur. Delivery dates should be treated as estimated arrival dates rather than guaranteed delivery times.
Where a delivery issue occurs, our team will work closely with both the customer and delivery partner to resolve the matter as quickly as possible. We appreciate your understanding in the rare instances where delays are unavoidable.
We strongly recommend that tradespeople or fitters are not booked until all goods have been delivered and fully inspected. We are unable to accept liability for costs incurred as a result of installation arrangements made before delivery has been confirmed.